Aloha Customer Voice

Customers have an opinion, whether you ask them about it or not. By providing an outlet for your customers to use their voices immediately after their meal, you can capture their feedback directly instead of waiting to see a review pop up online. That’s where we come in with our customer voice application.

Customer Feedback

  • Customers can complete a short, simple survey that rates their experience in your restaurant
  • Customers rate their likelihood of recommending the restaurant on a basis of 0 (not likely) to 10 (very likely), with the ability to add comments about their experience
  • Manage your existing customer base by following up with identified passives (those who rated the experience a 7 or 8) and detractors (those who rated it a 6 or below)

“70% of customers will do business with you again if you resolve their complaints” - Ruby Newell-Legner

Create Brand Champions

When your guests have a positive experience, we also give you a “digital megaphone” to help your guests spread the word and become your brand champions. With a touch of a button, your guests can share positive feedback with their network of friends through social media.

Social Media Channels

  • Prompts your promoters (those who rated your restaurant a 9 or 10) to “spread the word” through their social media channels
  • Your happy customers act as an unpaid sales force, leveraging social media as a referral service
  • Enables your customers to share valuable offers or discounts through social media
  • View and manage social media activity through your management dashboard